Refund Policy
Last updated: July 2026
We want you to be satisfied with IPTVGO. This Refund Policy sets out when a refund is available, how to request one and the situations that fall outside our guarantee.
Eligibility window
You may request a refund within the stated window from the date of purchase if we are unable to get the service working correctly on your device after reasonable troubleshooting with our support team.
How to request a refund
To request a refund, message us on WhatsApp with your order details and a short description of the problem. Please allow our team a fair opportunity to resolve the issue first, as most problems are fixed quickly.
How refunds are issued
Approved refunds are returned using the original payment method where possible. Processing times depend on your payment provider and are outside our direct control.
Exclusions
Refunds are not available where the service works as described but you have changed your mind after extensive use, where issues are caused by your own internet connection or hardware, or where account details have been shared with others.
Contact
If you have any questions about your eligibility or the status of a request, contact us on WhatsApp and we will be glad to help.